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Frequently Asked Questions

Q1.How do I top up?

A: "Chunghwa Telecom: Dial 928 or 0928-000-928 from your mobile, press 2, follow the voice prompts to enter your 14-digit PIN, and complete the top-up process as instructed. Taiwan Mobile (OK) : Dial 867 from your mobile, follow the voice prompts to enter your 14-digit PIN, and complete the top-up process. FarEasTone (IF) : Dial 777 from your mobile, follow the voice prompts to enter your 14-digit PIN, and complete the top-up process."

Q2.

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Q3.Does the card have an expiration date? How long do i have to topped up?

A: "Top-up cards do not have an expiration date. If you encounter any issues with topping up, please contact your telecom provider for assistance."

Q4.Why can’t the card be topped up?

A: "Please make sure the prepaid card top-up code has been entered correctly. If you are still unable to top up, we recommend contacting your mobile carrier to check your line status. You may reach each carrier’s customer service as follows: Chunghwa Telecom – Add LINE: @329zdrnu Taiwan Mobile – Dial 867 from your mobile phone Far EasTone – Dial 777 from your mobile phone If you need further assistance, you’re also welcome to add our customer service LINE!"

Q5.How can I cancel my order?

A: Orders that are not paid on the same day will be automatically canceled by the system, with no additional request needed.